FOLLOW THE STEPS BELOW TO RESOLVE AN ISSUE
Step 1
Why Troubleshoot?
Save time and money by troubleshooting first instead of requesting service.
Step 2
Diagnostic Tools
Refer to the diagrams to pinpoint the issue and resolve it accordingly.
Step 3
Data Send
Log in to the Bolt App and forward battery data to Bolt for further assessment.
Step 4
File a Claim
If the problem persists after completing steps 1-3, please submit a service ticket.
STEP 1
Why Troubleshoot?
Thank you for choosing our Troubleshooting guide. We are excited to present you with three comprehensive stages of troubleshooting tips that will empower you to uncover the root causes of any issues you may be facing with your product. By following our expert guidance, you can swiftly resolve the problem and avoid unnecessary charges, such as labor, freight, and service calls, which are not covered under Bolt's generous 10-year warranty policy.
The information you provide is instrumental in enabling our rapid response team to promptly and efficiently address your submission. Your active participation significantly enhances the speed at which we can effectively resolve any potential issues and ensures a timely resolution.
Let's get you back on track without any additional hassle or expenses!
STEP 2
Diagnostic Tools
48V Charger Diagram
Click here to download the Charger Diagram.
72V Charger Diagram
Click here to download the Charger Diagram
Lithium Battery Diagram
Click here to download the Battery Diagram
Bluetooth Dongle Troubleshooting Diagram
Click here to download the Bluetooth Diagram.
STEP 3
STEP 4
Submit Service Request.